RC Tandems Privacy Policy
Effective date: November 10, 2026.
RC Tandems is operated by Chelllabs ("we", "us"). This policy explains information handled when you play RC Tandems, use its optional online features, visit rctandems.com, or contact us. Privacy questions and requests can be sent to Support@rctandems.com.
Information we use
Game settings and files. Your controls, calibration, tuning, customization, settings and saved replays are stored on your computer. The RC Tandems Multiplayer Beta sends the vehicle state and appearance needed to show your car to the other player. It does not upload your saved replay library.
Epic sign-in and multiplayer. The RC Tandems Multiplayer Beta uses Epic Online Services. If you sign in and grant Basic Profile permission, Epic makes your display name, language and linked account display names available. Epic Online Services also provides account and product user IDs for sign-in and multiplayer. The beta uses account and lobby identifiers to sign you in and manage private lobby membership. A player joins a lobby using a code from the host. Epic handles your sign-in credentials; RC Tandems does not receive your Epic password. Offline driving does not require this sign-in.
Other players in your room can receive the account identifiers and display information used by the online service, room information, and your car's position, orientation, movement, setup values and appearance. Internet connections also involve IP addresses and technical connection information. Connections may run directly between the two players or through Epic relays; a direct connection exposes network addresses to the participating devices. The beta has no voice or text chat.
Game analytics. RC Tandems uses GameAnalytics to understand game usage and improve the game. The current integration measures sessions, returning installations, selected tracks, active driving time and broad control categories (keyboard, gamepad or RC transmitter). It uses a random installation identifier, game version and release channel, with SDK session and platform/operating-system information. GameAnalytics processes IP addresses to derive approximate location and for its security operations. These metrics are separate from your Epic account information. Device model/manufacturer collection, automatic error reporting and hardware/performance histograms are disabled in this integration. You can disable game analytics by launching with -RCNoAnalytics; this is currently a launch option rather than an in-game setting.
Website and support. Website hosting and security providers process technical request information, such as IP address, browser information, visited address and request time, to deliver and protect the site. If you email us or submit a bug report, we receive the contact details, description, identifiers and attachments you choose to provide. Avoid including passwords or unrelated personal information. Public community posts may be visible to other members.
Why information is used and shared
We use information to provide the requested game and online features, respond to support requests, investigate problems, protect services and understand how the game is used. Epic provides account, store, lobby and networking services. GameAnalytics processes gameplay analytics. Hosting, email and support providers process information needed to operate the website and handle your requests. Information necessary for multiplayer is shared with the other room member.
We do not sell personal information or use the game's Epic account information for advertising. Information may also be disclosed when required by law or when necessary to investigate abuse or protect the rights and security of players and the service.
Epic, GameAnalytics and services you choose to visit have their own notices: Epic Games, GameAnalytics, Vercel, Google, Discord, and Stripe. Providers may process data in countries other than your own.
Storage and retention
We keep information for the purposes described above, taking into account the time needed to provide the service, resolve support matters, investigate security issues and meet applicable legal obligations. Local files remain on your PC until you remove them. Closing a private room stops the beta's live vehicle exchange; it does not erase separate provider account records or support messages. Provider retention and deletion processes also apply to data held in their systems. Contact us to ask about a specific record or deletion.
Your choices and requests
You can play offline without authorizing Epic sign-in, leave a multiplayer room, manage connected applications through your Epic account, disable analytics with the launch option above, and choose what to include in support messages. Removing local files alone does not delete data already processed online.
Depending on where you live, you may have rights to access, correct, delete, receive a copy of, restrict or object to processing of your personal information, withdraw consent where it applies, or complain to a privacy authority. Email Support@rctandems.com to make a request. We may need enough information to verify the request and locate the relevant records; do not send your password. For an Epic account itself, use Epic's account and privacy controls as well.
Children and changes
The private multiplayer beta is intended for adult testers. A parent or guardian with a concern about a child's information should contact us. We will review the concern and work with the relevant service provider where needed.
We may update this policy when the game's features or data practices change. The published page will show its effective date, and material changes will be communicated where required.